FAQ & Help

How long have your company been in hair business? Are you a manufacturer?
-Our family has been in virgin hair industry since 1982. Our factory was founded in 1996.

What are the stages of manufacturing the virgin hair extensions, how do you ensure the quality?
-We collect raw hair from young girls and women, separate the good and bad hair, remove gray hair, check and take off the lice and nits. Pick the best strands, and make the weft. Then wash the hair with shampoo and condition. Leave the hair air dry, measure the lengths and pack the hair. All stages are finished in our own factory, quality guaranteed, no chemical, no acid bath, no dyes, etc.

Do you offer dropshipping and add company logos or product tags?
-Yes, we offer dropshipping, and we can do customized packing for you.

Do you have a MOQ for wholesale?
-Hair in stock, one bundle is available. Special products, 30pcs each length.

What are your terms and conditions?
-3 months full refund for quality issues.

I paid the order yesterday, when will you send the hair?
-We will ship the hair within 24 hours after receiving your full payment.

How long take delivery?
- We ship the parcel by Fedex, UPS or DHL. Normally 2~3 days to North America. 3~4 days to UK and Europe. And 5~6 days to Africa and other countries.

What is your payment terms?
-We accept Western Union, Money gram, T/T, Escrow and Paypal.

What do i have to pay for in terms of taxes, shipping. etc?
-We pay for the shipping, but we are not responsible for taxes and customs duties of your country. Normally we write less value on the shipping invoice to avoid taxes and customs duties.

How do I track my order?
-When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail.

Are the cuticles intact and aligned in the same direction?
-Yes, we supply 100% virgin hair, full cuticles and aligned in same direction.

How long does the hair last?
-Virgin hair last 2-5 years depending on how you maintain it.

What is the natural color of the hair? Can I bleach it?
-Our virgin hair comes in natural color, #1B, #2 and #4. It can be bleached #613.

Can they be straightened, curled?
-You can use hair straightener or hair curler to restyle the virgin human hair .
However, don't do it too frequently, because the heat make the hair easily get dry and damaged.

Can your hair withstand being dyed or bleached multiple times & still remain soft with body and not dry out or tangle?
-Yes, we supply raw virgin hair, it can be.

What process is used to achieve a curl pattern?
-Steam processed
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