Customer Service

CACIN HAIR Company focus on raw virgin hair, we insist on THE BEST QUALITY, THE BEST SERVICE, THE BEST PRICE. We are honestly to every customer, let customers know professional knowledge of virgin hair, such as manufacturing, product features, hair maintain, etc, ensure that customers make a right choice before investing their hair. We track customers’ orders until they receive the goods, and so as the use process. We always focus on customers experience, listen to our customers through various channels, improve the quality of products and service. We also have OEM service for wholesale customers to help them improve hair business.

PRE-SALE SERVICE
1. True products description. We answer all the questions honestly with patience.
2. Fast reply. We reply messages and emails within 12 hours, as fast as possible.
3. Shipment tracking service. We give your tracking number at first time when we send the hair out.

AFTER SELL SERVICE
1. Service guidance. If you have any problems when you get the hair, contact us at first time.
2. Timely and effective solution. We will try our best to help you solve your problems at once.
3. Reasonable return & exchange policy. Responsible for the goods that are non-artificial damaged, sending wrong type, color, or length.

OEM SERVICE

1. Customize products. We accept customized orders of weft hair, closure, frontal, wig and hair extensions.
2. Customize patterns, weights and colors are available.
3. Customize packing. We can make your packages, such as stickers, tags, ribbons and boxes.
4. Dropshipping. We pack the hair as your request and send it to your customer directly.
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